Frequently Asked Questions

Yes, once you have finalised your order, We'll send you an email notification with tracking information. 

For any Store concerns, please email store@assemblco.com

If you have received something different, please contact us within 24 hours of receiving your order so we can investigate this and resolve it for you as a matter of urgency. Send us an email at marketplace@assemblco.com or speak with one of our team members online using the live chat function.

Yes. Simply scroll to the bottom of our homepage, locate 'Our Brands', click on the Brand you wish to contact. Complete contact request. Please allow up to 24 hours for a response. 

If you notice any signs of damage to your item, kindly reach out to us within 24 hours of receiving your order. Our team is here to promptly investigate the issue and provide a speedy resolution. You can contact us via email at store@assemblco.com or engage with one of our team members through our live chat feature available on the website. We are committed to ensuring your satisfaction and addressing any concerns you may have as quickly as possible.

Non-returnable items excluded from all change of mind returns include:

• - Products described as "made to order"
• - Mattresses
• - All forms of clearance stock (e.g. warehouse, floor stock etc.)
• - Clearance items
• - Personalised items
• - Gift Cards
• - Orders for commercial or non-domestic use

You will be responsible for all shipping charges to facilitate a change of mind return. Your initial shipping charge is non-refundable and you will also be charged the shipping costs to return the item back to the supplier's warehouse.

If you change your mind or the item does not suit the intended space, you may return your purchase to us within 30 days of the date you received it, no questions asked. We'll give you a store credit voucher in an amount equal to the price you paid for the product, less our shipping costs.

No, Unfortunately our Brands Partners have seprate locations and are located at various centres across Australia. This makes it difficult to coordinate and arrange in person pickup. 

Delivery is calculated at checkout and included in the final cost.